Satisfaction Guarantee
PowerBASIC is concerned that the products
you purchase from us meet your needs and expectations.
For that reason, we offer a very liberal return
policy. However, to protect against frivolous
purchases/returns, the higher cost of which
must be passed along to our legitimate customers,
this policy is not unconditional. The terms
vary depending upon the method of purchase and
delivery, so please review them carefully prior
to making a purchase decision.
Purchase From A Dealer
If you purchase a PowerBASIC product from
a dealer, distributor, or other third party,
any return privileges are based upon the policy
and discretion of the seller. PowerBASIC, Inc.
cannot accept returns on their behalf, so any
adjustment or refund must come from the seller
alone. Be sure you understand their policy before
you purchase.
Purchase for Physical Delivery
If you purchase directly from PowerBASIC,
for physical delivery (ship by Mail, Federal
Express, UPS, etc.), we offer return privileges
for thirty (30) days from the invoice date.
To process a return, you must obtain an RMA
(Returned Merchandise Authorization) from us,
affix the RMA Number to the package, and ship
it prepaid to PowerBASIC Fulfillment, 2100 Tamiami Trail S.,
Venice, FL 34293 USA. The package must
include all materials in good condition, a statement
of non-retention *, and it must arrive at PowerBASIC
within 30 days of the invoice date. Shipping
charges are non-refundable except for errors
or omissions of the delivery company.
| * A statement
of non-retention is a simple dated, signed statement
that you have personally destroyed all copies
of the returned software, and that no other
copies exist anywhere, in any form. Click here for a printable copy.
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Purchase for Electronic Delivery
Certain software products may be purchased
directly from PowerBASIC, for electronic delivery
by download or email. This optional method of
delivery is available solely at the discretion
of the customer, but offers no return privileges
at all. We guarantee successful product delivery,
even if we must resort to Physical Delivery
to accomplish it. However, once you select Electronic
Delivery, the sale is considered final, with
no adjustments nor returns possible. If there
is any doubt about the suitability of the product
for your purpose, please choose Physical Delivery
instead.
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